To see areas without power, visit PG&E website
Information about Gas and Electric after Rebuilding:
Each customer within the fire-damage zones (as determined by CAL FIRE) who needs new or changed service from PG&E will be assigned a designated PG&E representative. These employees will be the single point of contact as customers work to repair the damage or rebuild their homes and businesses. This team will work in coordination with other PG&E departments, including Gas and Electric Operations, to expedite the planning and approval process for projects as well as the work itself.
The first step for customers is to contact the Customer Connections website, at www.pge.com/cco, where new service installations, temporary construction power or other services can be initiated and tracked.
The Service Planning & Design team also will be available during business hours located at:
3965 Occidental Road, Santa Rosa 95407
PG&E will work in coordination with local building contractors, trade associations, agricultural partners, other utilities and cities and counties to facilitate the rebuilding process.
The California Public Utilities Commission (CPUC) approved an emergency resolution ordering PG&E to take the following actions to help protect consumers who are impacted by the October 2017 wildfires:
- Discontinue Billing: Utilities must discontinue billing customers whose homes are not capable of receiving utility services, and utilities cannot asses a disconnection charge.
- Waive Deposits: Utilities must waive deposit requirements for affected residents seeking to re-establish service for one year, and must expedite move-in and move-out service requests.
- Estimated Billing: Utilities must stop energy usage estimates for billing for the time the home/unit was unoccupied as a result of the wildfires.
- Payment Plans: Affected customers who have prior arrearages and have lost their homes or have been displaced and are seeking to establish service in a new residence, must be offered a payment plan with an initial payment of no greater than 20 percent of the amount due, and with equal installments for the remainder of not less than 12 billing cycles. For affected customers who currently have service but go into arrearage after Oct. 17, 2017, the utilities must offer a payment plan with an initial payment of no greater than 20 percent of the amount due, and with equal installments for the remainder of not less than eight billing cycles.
- Minimum Bills: Utilities must prorate any monthly access charge or minimum charges for affected customers typically assessed so that no customer will bear any of these costs for the time period after the customer’s home was rendered unserviceable by a fire.
- CARE: For customers enrolled in the low income program CARE, utilities must freeze eligibility standards and high-usage post-enrollment verification requests until at least Dec. 31, 2017. PG&E will also conduct outreach to provide this information.
Further, the CPUC has authorized PG&E to waive the costs that would normally be incurred to customers for establishing temporary service.
United Postal Service (UPS) is providing mail pick up for those displaced by evacuations and wildfires.
If you are unable to retrieve your mail, you may request a Temporary Mail Hold or an Address Change. For more information and to contact USPS visit the USPS Service Alerts webpage.