For emergency response and recovery information, visit SoCoEmergency.org

Archives: FAQs

12. I received a letter from CalOES/FEMA saying the government would not collect debris removal insurance funds used to address unresolved debris removal issues. Does that mean I won’t get a bill for the Government Debris Removal Program?

Your insurance company will receive an invoice for CalOES/FEMA’s debris removal costs, with a copy to you. If you received such a letter from CalOES/FEMA and incurred expenses to resolve debris removal issue(s), you my be reimbursed by your insurance company or the County out of your debris removal insurance proceeds. If there are unused … Continued

13. I have received all available insurance money from my policy, and I haven’t started rebuilding so I don’t know what other debris removal expenses I may incur. When I get the invoice, when will payment be expected?

Once you receive a copy of the invoice, you should submit an Insured Statement acknowledging these facts, and stating that you will contact the County upon confirmation that you have no additional debris removal work necessary nor any repairs necessary as a result of the debris removal process and reconcile any possible unused debris removal … Continued

14. My insurance company won’t release debris removal designated insurance funds until they get an invoice. If they pay the County directly and I have offsetting debris removal expenses, how will that be handled? Will the County write me a check?

You will be notified when the County receives debris removal designated insurance funds from your insurance company. At that time, you will have the opportunity to submit a Request for Reimbursement form, documentation and receipts for privately incurred debris removal work and/or repair costs for property damaged during the debris removal, at which time the … Continued

1. What is the County’s role in the debris removal insurance collection process?

In exchange for the Federal Emergency Management Agency (FEMA) assisting the City of Santa Rosa and County of Sonoma (County) with debris removal following the October 2017 wildfires through the Government-Sponsored Debris Removal Program, the County is responsible for collecting information from participating property owners to determine whether any insurance proceeds designated for debris removal … Continued

I received a bill in the mail for fire debris removal, should I pay it?

No. Fraudulent bills for fire debris removal have been reported by property owners in Mendocino County who are participating in the state-sponsored fire debris removal program. While no instances have been reported in Sonoma County, both the County of Sonoma and the City of Santa Rosa want residents to be aware of the potential scam. … Continued

Debris Removal Process & Completion

The Sonoma County Consolidated Fire Debris Removal Program has two phases: removal of household hazardous waste and removal of other fire-related debris. Phase I: Household Hazardous Waste Removal The U.S. Environmental Protection Agency (EPA) will inspect your property and remove any Household Hazardous Waste (HHW) that may pose a threat to human health, animals, and … Continued

Should I hire a company to test the air quality in my home?

We do not recommend this. Smoke and soot are known to contain toxic substances. However, testing the air in your home will not tell you if, how, or when a chemical may affect your health. It is not possible to draw cause and effect health-related conclusions in these situations. The best way to deal with … Continued

Should I hire a fire restoration or cleanup service for my home?

This depends on a number of factors, most importantly whether your home was actually damaged by fire. For cleanup of smoke and soot, we recommend trying the cleaning steps above before considering a restoration or cleanup service. We cannot recommend specific remediation companies or contractors. The Contractors State Licensing Board (CSLB) can help consumers find … Continued

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